All fees are shown including VAT at the current rate of 20%. There are no hidden charges. Please ask us if anything is unclear.
Landlord fees
| Service | What is included | Fee (inc. VAT) |
|---|---|---|
| Let only | Marketing, viewings, referencing, Right to Rent checks, tenancy agreement, move-in | Please ask us; confirmed in writing before you instruct us |
| Rent collection | Let only service plus monthly rent collection and statements | Please ask us; confirmed in writing before you instruct us |
| Fully managed | Rent collection plus day-to-day management, inspections, arranging repairs | Please ask us; confirmed in writing before you instruct us |
| Tenancy deposit registration | Protecting the deposit with the Deposit Protection Service and serving prescribed information | Please ask us; confirmed in writing before you instruct us |
| Inventory / check-in / check-out | Schedule of condition and check-out report | Please ask us; confirmed in writing before you instruct us |
| Safety certificates | Arranging gas safety certificate, EICR, EPC | Please ask us; confirmed in writing before you instruct us |
| Tenancy renewal | Renewal paperwork | Please ask us; confirmed in writing before you instruct us |
| Other | Any other landlord charges | Please ask us; confirmed in writing before you instruct us |
Tenant fees
Under the Tenant Fees Act 2019 we do not charge tenants any fees other than the payments the law allows:
- Rent.
- A refundable holding deposit of no more than one week's rent, to reserve a property.
- A refundable tenancy deposit of no more than five weeks' rent (where the annual rent is under £50,000), protected with the Deposit Protection Service.
- Payments to change the tenancy when you ask (capped at £50 inc. VAT, or reasonable costs if higher).
- Payments for ending the tenancy early when you ask (no more than the landlord's loss or our reasonable costs).
- Utilities, council tax, TV licence and communication services where the tenancy makes you responsible for them.
- Default fees written into the tenancy: interest on rent more than 14 days late (no more than 3% above the Bank of England base rate) and reasonable costs of replacing lost keys or security devices.
Sales fees
| Service | Fee (inc. VAT) |
|---|---|
| Sales commission (on completion) | Please ask us; confirmed in writing before you instruct us |
| Minimum fee | Please ask us; confirmed in writing before you instruct us |
| Marketing / upfront costs | Please ask us; confirmed in writing before you instruct us |
| Withdrawal fee | Please ask us; confirmed in writing before you instruct us |
| EPC (if we arrange it) | Please ask us; confirmed in writing before you instruct us |
| Anti-money laundering ID checks (buyers and sellers) | Please ask us; confirmed in writing before you instruct us |
Buyers and sellers will be asked for identification and evidence of the source of funds, as required by the Money Laundering Regulations 2017.
Referral fees
If you choose to use a service provider we introduce you to (for example an FCA-authorised mortgage broker for regulated mortgages or insurance, or a conveyancer), we may receive a referral fee from them. Where we arrange a non-regulated mortgage for you ourselves, we may receive commission from the lender (see the commission disclosure at the bottom of this page). You are free to use any provider you like. Details of any referral fee are available on request and will be confirmed to you before you proceed.
Redress scheme and client money
Redress scheme: Move Direct Limited is a member of the Property Redress Scheme (PRS), membership number PRS020436 (www.theprs.co.uk).
Client money: Move Direct Limited does not hold client money, so client money protection does not apply.
See our complaints procedure if you are unhappy with our service.
